Dashboard Overview
Welcome back! Here's what's happening with your tickets today.
Total Tickets
1,247
+12% from last month
Open
328
Average response: 2.4h
Resolved
892
+8% resolved today
Pending
27
Awaiting customer
Ticket Volume
Recent Activity
JD
John Doe created ticket #1247
2 minutes ago
SM
Sarah Miller resolved ticket #1243
15 minutes ago
AL
Alice Lee commented on #1245
1 hour ago
RK
Robert King assigned ticket #1246
2 hours ago
Tickets
| Ticket | Subject | Status | Priority | Assigned | Updated |
|---|---|---|---|---|---|
| #1247 | Login issues with 2FA | Open | High | Sarah Miller | 2 hours ago |
| #1246 | Payment processing error | In Progress | Medium | John Doe | 4 hours ago |
| #1245 | Feature request: dark mode | Resolved | Low | Alice Lee | 1 day ago |
| #1244 | Mobile app crashes on launch | Open | High | Robert King | 3 days ago |
| #1243 | Email notifications not working | Closed | Medium | Emma Wilson | 4 days ago |
Showing 5 of 247 results
Analytics
Ticket Volume
Resolution Time
Category Breakdown
Technical Issues
42%
Billing
28%
Feature Requests
18%
General Inquiry
12%
Satisfaction Score
4.7
Based on 247 reviews
Agent Performance
SM
Sarah Miller
98%
Resolution Rate
JD
John Doe
95%
Resolution Rate
AL
Alice Lee
92%
Resolution Rate
Users
| User | Role | Status | Last Active | Tickets |
|---|---|---|---|---|
|
SM
Sarah Miller
sarah@company.com
|
Admin | Active | 2 minutes ago | 127 |
|
JD
John Doe
john@company.com
|
Agent | Active | 5 minutes ago | 89 |
|
AL
Alice Lee
alice@company.com
|
Agent | Away | 1 hour ago | 94 |
|
RK
Robert King
robert@company.com
|
Customer | Active | 10 minutes ago | 12 |
|
EW
Emma Wilson
emma@company.com
|
Customer | Inactive | 2 days ago | 5 |
Team Overview
Total Users
247
Active Today
189
New This Week
23